We hope you are pleased with your purchase. If for some reason a product does not meet your expectations, you may return it free for a refund within thirty (30) days of receipt.

VERY IMPORTANT

Items must be returned in the original packaging, with original labels.
We suggest you keep all packaging until you have made your final decision to purchase.

Returned items must be in a new and unused/unworn condition in the original packaging.
We reserve the right to refuse a return and a refund if the goods are deemed to have been used or damaged or if the original packaging has been damaged.
The refund process can take 10-14 days from receipt of your goods, depending upon the method of payment.

HOW TO RETURN ONE OR MORE ITEMS:

1 – REQUEST A RETURN

IF YOU HAVE A MY ACCOUNT:
– Please login in your MY ACCOUNT and go to ORDERS AND RETURNS section
- Select the order that contains the product you would like to return
– Once you are in the order click on the button ASK FOR A REFOUND
– Select the product you would like to return the quantity and specify a reason from the drop down menu
– Click on SEND RETURN REQUEST

IF YOU DO NOT HAVE A MY ACCOUNT OR YOU CHECKOUT AS A GUEST:
Enter your order number, the email address used to place your order, and your last name to find information on guest orders.
Note your order number can be found at the top of the order confirmation email you would have received and start with O_.

Now you are in your GUEST order history:
– Select the order that contains the product you would like to return
- Once you are in the order click on the button ASK FOR A REFOUND
– Select the product you would like to return, the quantity and specify a reason from the drop-down menu
– Click on SEND RETURN REQUEST

2 – PREPARE THE GOODS AND THE BOX
– Prepare the BOX with the items that you wish to return. You can use the same box that were sent with your original goods.
– PRINT 4 copy of the pre-filled RETURN INVOICE that you received via email from our Customer Services:
1 copy must be included in the box,
1 copy must be attached outside the box
2 copy goes to the courier.

Please print and attach the below return address to the box:

ASSOS of Switzerland GmbH
c/o B&C Swiss SA
Via Laveggio 3
6855 Stabio
Switzerland


3 - SHIPPING (free for you)
Once you are ready (items new and unused/unworn condition, returned in the original packaging, with original labels, box is closed and correctly labelled with the return address and the RETURN INVOICE printed and placed inside the box), we will organize pick up from your address at our own expense.

VERY IMPORTANT

Returned items must be in a new and unused/unworn condition in the original packaging. We reserve the right to refuse a return and a refund if the goods are deemed to have been used or damaged or if the original packaging has been damaged.
If used or damaged items are returned, any extra shipping cost will be charged to you. We reserve the right to keep the used or damaged items and their value.


4 – REFUND
When all the above conditions have been fulfilled, we will reimburse you the total purchase price of goods returned. (Please notice that we cannot return you the shipping cost of your order).
The refund will be processed after the returned item has passed our quality control check.
Please note that refunds can only be credited to the same credit card (or PayPal account) used for the original purchase.
The refund process can take 10-14 days from receipt of your goods, depending upon the credit card used for payment.

FREQUENTLY ASKED QUESTIONS

What is ASSOS’ warranty policy or product guarantee?
How can I make a claim on the ASSOS warranty? Is a product purchased over two years ago still under the ASSOS warranty? I heard ASSOS has a “crash policy” – how does it work? What do I need to do to resolve a product issue with ASSOS customer service?