Our goal is to provide exceptional products that exceed the expectations of discerning, committed cyclists. The vast majority of our customers are delighted with the performance of our products, but problems can occur - and we are committed to resolving any product quality issues promptly, fairly, and to the satisfaction of the customer.

Our warranty policy / product guarantee is simple: If any manufacturing fault is discovered in our products within 2 years of purchase, we will repair or replace the product free of charge.

Note ASSOS OUTLET selectively distributes its products via certified retailers who are experts in technical clothing for cyclists and your items will only be considered under warranty if purchased by an authorized ASSOS OUTLET dealer.

You should make a claim on the ASSOS OUTLET warranty directly from the retailer where you purchased the product. In other words, the store or online retailer which sold you the product will be able to handle your claim. If you purchased the product from ASSOS OUTLET.COM, or you are unable for any reason to contact the retailer where you purchased the item, please use the contact form found here to CONTACT US.

IMPORTANT: For fastest service, in the drop-down menu for topic selection on the contact form, please select the option WARRANTY and fill in all information requested.

Yes! If your product is no longer covered under the 2-year warranty or it has been damaged from a crash or other mishap, we can still help you. We can repair most issues for only CHF 20, which includes return shipping. For more complex repairs or extensive damage, we may have to charge more. To get started on your repair, use the contact form to contact us so we can assess your specific case. ASSOS OUTLET reserves the right to request proof of purchase (e.g., receipt or invoice).

For the first 30 days following the purchase of an ASSOS OUTLET product, we will repair or replace the item free of charge if damaged during a crash. Simply select CRASH POLICY in the drop-down menu of the CONTACT US form and provide the requested information. We will then contact you regarding your free replacement product.

Beyond the initial 30-day period, we offer an affordable repair service. In many cases, crash-damaged ASSOS OUTLET products can be repaired, though we will reasonably charge for this service. Use the CONTACT US form to reach us regarding the repair.

The first step is to fill in the contact form, providing the following information:

• First Name
• Last Name
• Country of residence
• Email address
• Telephone number
• Date and place of purchase
• Full address
• Type of product purchased (e.g., shorts, gloves, jacket, etc.)
• A photo of the damaged part of the product
• Detailed description of the problem

IMPORTANT: Do not send your damaged ASSOS OUTLET product before you contact our Customer Service! This will avoid your sending items that cannot be repaired or replaced. (In this case, you will be responsible for return postage.)

Once Customer Service has confirmed that you may send us the item and has sent you the information required for the shipment or collection, please:

• Wash the ASSOS OUTLET item of clothing
• Identify the problem (using an adhesive label or a pin)
• Pack the product appropriately